Head over to the latest downloads
Select the correct firmware according to your router. Either Latest SpiderLite Router Firmware or Latest SpiderPRO Router Firmware. Clicking on one of those two options will take you to our downloads page where you can download the firmware file by clicking on it (marked red in the picture below)
Connect to SpiderVPN Wi-Fi and open http://10.11.0.1/ on any browser. Tap the icon on the top left, click on Settings/Help & Support, and then proceed by clicking on Update To Latest Software.
Click on Choose File, browse and select the newly downloaded firmware file. Select if you want to Keep or Remove your current setting (don't worry if you don't see the keep/remove option) and click on Submit.
Wait patiently for 10-15 minutes for the firmware to update. After that connect to SpiderVPN Wi-Fi.
Now go to http://10.11.0.1/activation.php
Enter the same login details you use in the clientarea and hit Activate.